FAQ
How wear tracking works, what a 3D smile scan can and cannot see, what your orthodontist gets to look at, and where Braceys stops. If your question is not here, ask us and a person will answer.
Braceys is a companion app for people wearing clear aligners. It tracks how many hours a day you wear your trays, guides you through progress photos and 3D smile scans, keeps your tray schedule in one place, and — if you choose to link — shares that record with your orthodontist. It is a tracking and documentation tool, not a medical device and not a substitute for your orthodontist.
It works with any clear aligner brand. Nothing Braceys does depends on who manufactured your trays: wear tracking counts hours, photos and scans record your own smile, and the tray schedule is whatever number of trays and days per tray your orthodontist set. You enter those, or your orthodontist sets them for you from the portal.
Yes. Braceys is free for patients, and orthodontists can create a portal account and connect patients at no cost. There are no ads. There is no advertising SDK and no analytics SDK anywhere in the app, and no third-party trackers.
The iPhone app is on the App Store at https://apps.apple.com/lk/app/braceys/id6793254568. It is free.
Braceys runs on iPhone and Android. On iPhone, get it from the App Store at https://apps.apple.com/lk/app/braceys/id6793254568. Wear tracking, progress photos, the tray schedule, and messaging work the same on both. 3D smile scanning needs depth hardware: it uses the TrueDepth front camera on iPhone and ARCore depth on supported Android phones.
That number comes from your orthodontist. Most clear aligner plans ask for somewhere in the region of 20 to 22 hours a day, but the only figure that matters is the one your orthodontist gave you. Braceys lets you or your orthodontist set that daily goal and then shows how close you are to it. It will not set a goal for you, and it will not suggest changing one.
You tap once when your aligners go in and once when they come out. Braceys totals the time, compares it against your daily goal, and keeps a streak of days that met it. On iPhone you can log going back in from a Home Screen widget, a Lock Screen accessory, or a Live Activity without opening the app.
You can correct the day’s entries and the totals recalculate. Braceys shows hours worn against your goal rather than a pass or fail mark, so a fixed-up day simply reads as the hours you actually wore.
Yes, if you turn notifications on. Reminders are tied to your own wear pattern and tray change dates rather than to a fixed schedule, and you can switch them off entirely.
On a TrueDepth iPhone, the front camera projects thousands of infrared dots across your teeth and measures the depth behind each one. Braceys fuses those frames into a single 3D surface you can rotate, keep, and compare against later scans. On supported Android phones it builds the same kind of surface from an ARCore depth cloud. The whole capture is guided on screen so scans taken months apart line up.
No, and it cannot be used as one. A phone only sees what the front camera can see when you open wide. Biting and tongue-side surfaces are not in the model, molars are blocked by your cheeks, tight contacts between teeth can read as one surface, and anything behind the front teeth is mostly out of view. A Braceys scan is a visual record of the front of your smile over time.
No, and it deliberately does not try. You can drag a before-and-after slider between two progress photos or play your history as a time-lapse, but Braceys will not measure movement and will not judge whether treatment is on track. That comparison stays yours and your orthodontist’s to make.
No. Photos and scans are optional. Wear tracking, the tray schedule, and messaging all work without ever opening the camera.
Only after you actively link your account to their practice by entering their code, and only while that link is active. You can end it at any time. Until you link, nothing you record is visible to anyone but you.
Ask your orthodontist for their Braceys code — it is on screen in their portal. Enter it in the app, either during setup or later from Settings, and your account links to their practice. A patient is linked to at most one active practice at a time.
Your wear history and daily totals, your treatment plan, the progress photos and 3D scans you have captured, and the messages between you. Nothing else on your phone is visible to them.
Yes. Everything on the patient side — wear tracking, photos, scans, the tray schedule — works on its own. Linking to a practice is optional and can happen later.
Photos and scans live in private storage buckets that are not publicly reachable and are served only through short-lived signed links. Every record is protected by row-level security, so your account can only read and write its own data. There are no advertising or analytics SDKs, no cross-app tracking, and no advertising identifier. The Privacy Policy lists everything collected, item by item.
Yes. Your email address is how you sign in and recover your account. We send a six-digit code when you sign up, and again if you change the address; ordinary sign-in needs only your email and password. For a patient under 18, the account must use their parent or guardian’s email address.
Open Settings, then Account, then Delete account. That removes your login, your database records, and your photos and scans from storage. Deletion is immediate and cannot be undone. If you cannot get into the app, email teambraceys@outlook.com and we will take care of it.
No. Braceys is a non-medical support and documentation tool. It does not diagnose, it does not give medical or dental advice, and it does not make or recommend treatment decisions. Nothing in the app — wear totals, scans, reminders, or comparisons between them — should be relied on as a clinical measurement. For anything about your treatment or your health, your dentist or orthodontist is the right person to ask.
Still wondering
Support is a real inbox, not a bot. Questions about your data, a bug you hit, or a deletion request all land in the same place.
Braceys is a non-medical app. It does not diagnose, it does not give medical advice, and it does not replace your orthodontist.
